Kay Jewelers in Honolulu, HI Closed now

Reviews about Kay Jewelers

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  July 23, 2019, by Erica Davis
  The WORST customer service ever. I bought a Neil Lane and an anniversary band at the Pearlrdige Location yesterday. Bare in mind the Pearlridge Location went over and beyond to help me yesterday. Last night one of my diamonds fell out of my Anniversary Band so I went to the Ala Moana Location to exchange it since they had one in stock. They would NOT exchange my ring even though I had the paperwork in hand. They acted like it was my fault. I was not greeted to the effect of "Welcome to Kay, how may I help you" which is service you would get at any other Kay. Then they said, if they exchanged it I would lose $100 in Love Rewards. How do I lose rewards for exchanging a ring that diamonds have fallen out. I asked to speak with the manager and she stated she walked out. So I walked out and low and behold the Manager was shopping at the next store. This was 3:45pm in the afternoon. I went back and asked if she was on break and they said NO. This is the second time I have been to this store where they were bluntly rude, unprofessional and could care less about helping customers. On top of that talk about unprofessional wear. If I could give a 0 that's what they would get. I have spent over $15,000 in Kay and will no longer support this chain. Regional Manager, based on the other comments it's time to replace this staff and start over. Donna at Pearlridge is the perfect person to bring into a Manager position here. When I called to talk with the Pearlridge Location they were so apologetic and horrified about my experience at Ala Mona and tried to do everything in their power to assist me.