Sprint Store in Honolulu, HI Closed now

Reviews about Sprint Store

• ★ ☆ ☆ ☆ ☆

  May 27, 2019, by Brett Evans
  Person who helped us initially told us repeatedly to go online or call the 1800 number for a new line of service. We returned later in the day and ended up getting 2 new lines with phones only because the online system crashed at checkout and 1800 was closed (time zones). Was told they would not honor the online/1800 waived activation fee in store. When inquiring the manager he offered zero help, consolation or reparation of any sort. Honestly I would have been satisfied with a discounted overpriced case but he decided to pass the buck and say he would contact his manager on my behalf. Though my sales person did add insurance to my account without asking, they did remove it without much fuss which was relieving. They also did not push accessories too hard like many reps. Needless to say, impressively poor customer service overall. Would recommend you go to any other location, it's worth the drive.